Tru-Jump warrants its steel frame for 7 years after the date of purchase with product registration, and the jump mat for 3 years. The overall product is warranted for 1 year from the date of purchase without product registration. This includes the spring pad, net enclosure and foam pads, as well as all swing set parts.
Products are warranted to be free of defects in material and workmanship under normal use and service conditions.
Who is covered by the warranty?
This warranty coverage extends only to the original purchaser with a receipt and is nontransferable. The 7-year warranty on trampoline steel frames is only valid for products that have been registered with Tru-Jump.
All products for which a warranty claim is made must be received by Tru-Jump’s authorized service center, freight prepaid, and accompanied by sufficient proof of purchase during the warranty period.
How do I register my product?
Product registration can be done on Tru-Jump’s website under “Product Registration.”
Please use this link to register your product in order for customer service to better assist with warranty claims and for trampoline steel frames to be warranted for 7 years after date of purchase.
What is NOT covered by our product warranty?
This limited warranty does not cover our products which (1) fail due to normal wear, abuse and neglect, improper maintenance, or unauthorized repairs or alterations; (2) are used for commercial or other income-producing purposes; or (3) fail due to accidents and misuse; (4) Damage caused by inclement weather.
What about damage caused by winds?
We do not provide any warranties, refunds or any other compensation for damage caused by trampolines moving due to wind conditions. Each and every location may be subjected to various wind speeds or storms. We cannot predict how this may lead to wind movement in any specific location. Therefore, it is the responsibility of the homeowner where the unit is placed to prevent any movement due to wind. A trampoline is prone to movement from wind and must be properly secured to prevent movement. Only the homeowner with knowledge of their specific weather conditions can determine specific anchoring for their location with proper assistance of a knowledgeable and licensed contractor.
All warranty repairs must be authorized by Tru-Jump Customer Service before repairs are made.
Missing part of your Tru-Jump product?
A missing part is not considered the same as a defective part or unit. If a part is missing, there is no need to return the entire unit to the store. In order to quickly obtain replacement parts or service as provided by this warranty, please call the number below. Proof of purchase required.
Need further assistance?
Tru-Jump Customer Service: Call 1-888-965-0565
or email firstname.lastname@example.org
Mon – Fri, 9 am – 5 pm (Eastern Time).